Free information and advice service offers, independent information on all issues of concern to older people, their families and carers. Also information from various venues, by phone, through factsheets, via our website and we can also visit you in your home.

63a High Street, Uxbridge UB8 1JP.

105 High Street, Ruislip HA4 8JN

Central Office
2 Chapel Court Hayes
126 Church Road


01895544250 – advice line
020 8756 3040

Can be contacted for all comments and complaints for Hillingdon CCG in relation to:
* Commissioning
* Funding Requests for treatment
* Continuing Care

Please contact the Patient Advice Liaison Service/Complaints team for Brent, Ealing, Harrow and Hillingdon at:

Complaints & Governance Department
3rd Floor, The Heights
59-65 Lowlands Road
Harrow HA1 3AW

020 8966 1059 / 020 8966 1065

The British Red Cross helps people in crisis, whoever and wherever they are.
They are part of a global voluntary network, responding to conflicts, natural disasters and individual emergencies. They help vulnerable people in the UK and abroad prepare for, withstand and recover from emergencies in their own communities.

British Red Cross UK Office,
44 Moorfields,
London EC2Y 9AL

0344 871 11 11

Carers Trust  not only provides respite breaks for carers but have expanded remit to include care at home, information, advice and peer support activities, Live In Care, group activities and specialist services.

We support adults and children of all ages, with a wide range of disabilities and health conditions. We offer a person-centred approach that is flexible to the needs of the client.

Key House, 106 High Street, Yiewsley
Middlesex  UB7 7BQ

01895 258888

Civic Centre,
Uxbridge UB8 1UW

Monday, Tuesday, Wednesday and Thursday – 9.30am-4.00pm

Telephone advice times  – Monday, Tuesday, Wednesday and Thursday- 9.30am – 3.30pm

0344 848 7903 – Advice
01895422479 – Administrative

Tuesday and Thursday –  9.00am – 1.00pm

Telephone advice sessions – Monday, Tuesday, Wednesday and Thursday – 9.30am – 3.30pm

Botwell Green Leisure Centre,
East Avenue,
Hayes UB3 2HW

0344 848 7903 – Advice
01895422479 – Administrative

Monday and Wednesday 9.30am – 12.00pm

Telephone advice times – Monday, Tuesday, Wednesday and Thursday 9.30am – 3.30pm

9 Eastcote Road,
Ruislip HA4 8BD

0344 848 7903 – Advice
01895422479 – Administrative
Independent Health Complaints Advocacy Service

Are you unhappy with the care and treatment that you, or someone else, is currently receiving or has received from the NHS? Want to make the complain?

Advocacy means enabling your voice to be heard, speaking for you when you can’t and supporting you when you can. Advocacy is about supporting and empowering you to express your views and concerns and access information and services where needed.

0203 533 5960

Our advocacy service is a free and confidential available to anyone who wants support to make a complaint to the NHS. There is also an opportunity to talk to someone  independent of the NHS. We offer the individual assistance you need to feel supported to make your complaint and throughout the complaints process.

United House,
North Road,
London N7 9DP

0300 330 5454
0845 337 3066