Can be contacted for all comments and complaints for Hillingdon CCG in relation to:
* Commissioning
* Funding Requests for treatment
* Continuing Care

Please contact the Patient Advice Liaison Service/Complaints team for Brent, Ealing, Harrow and Hillingdon at:

Complaints & Governance Department
3rd Floor, The Heights
59-65 Lowlands Road
Harrow HA1 3AW

020 8966 1059 / 020 8966 1065

Civic Centre,
Uxbridge UB8 1UW

Monday, Tuesday, Wednesday and Thursday – 9.30am-4.00pm

Telephone advice times  – Monday to Friday – 9.30am-3.30pm

0344 848 7903 – Advice
01895422479 – Administrative

Tuesday and Thursday –  9.00am – 1.00pm

Telephone advice sessions – Monday to Friday – 9.30am-3.30pm

Botwell Green Leisure Centre,
East Avenue,
Hayes UB3 2HW

0344 848 7903 – Advice
01895422479 – Administrative

We are an independent statutory body with the responsibility to encourage equality and diversity, eliminate unlawful discrimination, and protect and promote the human rights of everyone in Britain. Contact us if you need expert information, advice and support on discrimination and human rights issues and the applicable law, especially if you need more help than advice agencies and other local organisations can provide.

2-6 Salisbury Square


0808 800 0082 (Equality Advisory and Support Service – EASS)

Their vision is a good quality and cost effective and community based health system for local residents, in an environment that delivers quality care, supports clinicians and is satisfying for all staff and members. The success of these programmes will be measured through a range of services outside of acute hospitals including expanded primary and community care which will lead to a reduction in acute activity and spend, and better integrated hospital and community care, including social care.

Boundary House
Cricket Field Road

01895 203000

NHS Improvement is responsible for overseeing foundation trusts and NHS trusts, as well as independent providers that provide NHS-funded care. We offer the support these providers need to give patients consistently safe, high quality, compassionate care within local health systems that are financially sustainable. We help the NHS to meet its short-term challenges and secure its future.

133-155 Waterloo Road,

London, SE1 8UG

0300 123 2257
020 3747 0800

If you need to make a complaint or raise a concern about a Primary Care Service in Hillingdon, such as GPs, dentists, opticians and pharmacies, you can either contact NHS England or Hillingdon Clinical Commissioning Group (CCG).

PO Box 16738,
B97 9PT


0300 311 2233

Patient Opinion was founded in 2005 and is now the UK’s leading independent non-profit feedback platform for health services.

Patient Opinion is about honest and meaningful conversations between patients and health services. We believe that your story can help make health services better.

How it works:

Share your story of using a health service
We send your story to staff so that they can learn from it
You might get a response
Your story might help staff to change services

0114 281 6256 (Head Office)
0800 122 31 35
Independent Health Complaints Advocacy Service

Are you unhappy with the care and treatment that you, or someone else, is currently receiving or has received from the NHS? Want to make the complain?

Advocacy means enabling your voice to be heard, speaking for you when you can’t and supporting you when you can. Advocacy is about supporting and empowering you to express your views and concerns and access information and services where needed.

0203 533 5960

Pield Heath Road,
Middlesex UB8 3NN

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01895 279 973