Help improve maternity services in North West London

Last year, Healthwatch Hillingdon listened to the experiences of over 250 women who had used Hillingdon’s maternity services. We published the findings in our report Expecting the Perfect Start  in March 2017. Our report and the views of the women we spoke to has been shared with the NHS and is influencing the way in […]

CQC publishes findings from our programme of comprehensive inspections of GP practices

General Practice delivering improvement and innovation, despite facing “very real” pressures The most detailed analysis yet of the quality and safety of general medical practice in England has found that nearly 90% of general practices in England have been rated as ‘good’, making this the highest performing sector CQC regulates. With GPs facing ongoing pressures […]

Home care services: What people told Healthwatch about their experiences

24/08/17 Over the last year, the number of local Healthwatch citing improvements to home care services as a priority for their community has doubled. Our new report explains what people have told Healthwatch about their experience of home care. Across England there are more than 5,500 home care providers, collectively helping an estimated 673,000 people […]

Signs of a good quality care home

Healthwatch England video, developed by Independent Age, highlights the eight indicators to show what good quality care should look like.  

CQC raise CNWL rating to ‘good’

18 August 2017 The CQC has rated CNWL ‘Good’ after a number of reinspections since June 2015 when the Trust was rated ‘Requires Improvement’.   Claire Murdoch, Chief Executive, said, “This report is very good news for patients, particularly in mental health services, and it’s good to see the CQC acknowledge the hard work of […]

Five steps to follow when choosing a care home

Healthwatch England 15/08/17 Finding the best care home for you or a loved one can be difficult. Healthwatch England have pulled together some of the best tips provided by the NHS and other organisations in England to help you make the right choice. Step one – Make sure you have considered all your options Moving […]

Life in a care home, what’s it really like?

Healthwatch England  10/08/17 Between January 2016 and April 2017, local Healthwatch staff and volunteers across England visited 197 care homes across 63 different local authority areas to find out what day to day life is really like for many of those living in care homes. Our new report explains what we found. Our new report […]

CQC helps taxi firm improve its service to NHS

09 August 2017  CQC helps taxi firm improve its service to NHS  A north London taxi firm which works closely which the NHS has made improvements according to a focused Care Quality Commission inspection carried out in May 2017. At a previous inspection Mealing Taxis Limited, based in Northwood, in the London Borough of Hillingdon, […]

Hillingdon teams host Bottle to Cup events to fight tooth decay – CNWL NHS

08 August 2017 Three of the Trust’s Hillingdon teams worked together in July to encourage parents to stop bottle feeding their toddlers, and instead use cups. Hillingdon has the highest rate of tooth decay in three year olds across London’s boroughs. The Hillingdon Community Dental Referral Team, Health Visiting Team and Infant Feeding Lead teamed […]