What it’s really like for people being discharged from hospital?

05/10/2017 Healthwatch England  Significant attention given to improving discharge processes in recent years Over 2,000 people, family and staff share their stories to help gauge progress Common failings continue to persist including problems sorting medication, transport and community care support A new briefing launched today ‘What happens when people leave hospital and other care settings?’ […]

Help improve maternity services in North West London

Last year, Healthwatch Hillingdon listened to the experiences of over 250 women who had used Hillingdon’s maternity services. We published the findings in our report Expecting the Perfect Start  in March 2017. Our report and the views of the women we spoke to has been shared with the NHS and is influencing the way in […]

CQC publishes findings from our programme of comprehensive inspections of GP practices

General Practice delivering improvement and innovation, despite facing “very real” pressures The most detailed analysis yet of the quality and safety of general medical practice in England has found that nearly 90% of general practices in England have been rated as ‘good’, making this the highest performing sector CQC regulates. With GPs facing ongoing pressures […]

Home care services: What people told Healthwatch about their experiences

24/08/17 Over the last year, the number of local Healthwatch citing improvements to home care services as a priority for their community has doubled. Our new report explains what people have told Healthwatch about their experience of home care. Across England there are more than 5,500 home care providers, collectively helping an estimated 673,000 people […]

Signs of a good quality care home

Healthwatch England video, developed by Independent Age, highlights the eight indicators to show what good quality care should look like.  

CQC raise CNWL rating to ‘good’

18 August 2017 The CQC has rated CNWL ‘Good’ after a number of reinspections since June 2015 when the Trust was rated ‘Requires Improvement’.   Claire Murdoch, Chief Executive, said, “This report is very good news for patients, particularly in mental health services, and it’s good to see the CQC acknowledge the hard work of […]

Five steps to follow when choosing a care home

Healthwatch England 15/08/17 Finding the best care home for you or a loved one can be difficult. Healthwatch England have pulled together some of the best tips provided by the NHS and other organisations in England to help you make the right choice. Step one – Make sure you have considered all your options Moving […]

Life in a care home, what’s it really like?

Healthwatch England  10/08/17 Between January 2016 and April 2017, local Healthwatch staff and volunteers across England visited 197 care homes across 63 different local authority areas to find out what day to day life is really like for many of those living in care homes. Our new report explains what we found. Our new report […]