Find and choose the right services
What to do if you are experiencing a mental health crisis?
Single Point of Access – North West London Adult Community Mental Health Services
The Single Point of Access (SPA) provides a first point of contact for people wishing to access adult community mental health services in Brent, Harrow, Hillingdon, Kensington & Chelsea and Westminster.
Telephone: 0800 0234 650
The Single Point of Access offers mental health triage for routine, urgent and emergency referrals, information and advice 24 hours a day, 7 days a week, and 365 days per year.
It incorporates the CNWL Out-of-Hours Urgent Advice Line (UAL) which provides out-of-hours crisis support and advice to people in the above boroughs and also to Milton Keynes. You can find out more about the UAL on the ‘What to do in a mental health crisis’ page
People can refer themselves, or make enquiries on behalf of a family member or friend. The team will also take referrals from GPs, statutory services such as the police and London Ambulance service, and non-statutory services such as housing associations, as well as other professionals.
Choose the right healthcare service in North West London
There are a range of healthcare services available to you in North West London.
Click here for the North West London Clinical Commissioning Groups “choose right” website
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NHS 111 service
NHS 111 is a new service that’s being introduced to make it easier for you to access local NHS healthcare services in England. You can call 111 when you need medical help fast but it’s not a 999 emergency. NHS 111 is a fast and easy way to get the right help, whatever the time.
NHS 111 is available 24 hours a day, 365 days a year. Calls are free from landlines and mobile phones.
When to use it
You should use the NHS 111 service if you urgently need medical help or advice but it’s not a life-threatening situation.
Call 111 if:
- you need medical help fast but it’s not a 999 emergency
- you think you need to go to A&E or need another NHS urgent care service
- you don’t know who to call or you don’t have a GP to call
- you need health information or reassurance about what to do next