Current Coronavirus Guidance - Updated

Read the latest guidance on Coronavirus (COVID-19), what to do if you are feeling unwell, and how best to protect yourself and others.
Coronavirus stay alert to stay safe - stay alert - control the virus - save lives

Guidance below reviewed and updated 11th May 2020

Please note, the Healthwatch Hillingdon shop is now closed to the public. However, you can still contact us by phone or online. Contact us

Stay Alert

We can all help control the virus if we all stay alert. This means you must:

  • Stay at home as much as possible
  • Work from home if you can
  • Limit contact with other people
  • Keep your distance if you go out (2 metres apart where possible)
  • Wash your hands regularly

Self-isolate if you or anyone in your household has symptoms.

Read the Prime Minister's address for the latest information.

Guidance below was published before the updated advice on 11th May 2020

New rules on staying at home and away from others

The single most important action we can all take in fighting coronavirus is to stay home in order to protect the NHS and save lives.

When we reduce our day-to-day contact with other people, we will reduce the spread of the infection. That is why the government is now (23 March 2020) introducing three new measures:

Requiring people to stay at home, except for very limited purposes

According to guidance, you should now only leave the house for one of four reasons:

1. Shop for basic essentials – only when you really need to.

2. One form of exercise a day – such as a run, walk or cycle, alone or with other people you live with.

3. Medical need – for example, to visit a pharmacy or deliver essential supplies to a vulnerable person.

4. Travel to and from work – but only where this is absolutely necessary.

If you do need to go outside for one of these reasons, it's important that you always keep a distance of 2m (6ft) from other people.

For more info, visit: - Full guidance on staying at home and away from others

Closing non-essential shops and community spaces

This includes:

- food and drink business (exceptions include those offering takeaway or delivery, those in hospital settings, schools and military premises etc.)

- retail stores (exceptions include supermarkets, pharmacies, post offices etc.)

- hotels (exceptions include designated premises for self isolation, key workers, homelessness support etc.)

- libraries, place of worship (exceptions include funerals, providing social distancing is observed), community centres (exceptions include voluntary services such as food banks etc.) and leisure facilities.

For more info, visit: - Further businesses and premises to close: guidance

Stopping all gatherings of more than two people in public.

The relevant authorities, including the police, will be given the powers to enforce them – including through fines and dispersing gatherings.


Every citizen is instructed to comply with these new measures.


The below is our previously reported guidance, prior to the announcement on the 23rd March.

Information is taken from Government Guidance and NHS Guidance


  • A high temperature

  • A new, continuous cough
  • Loss or change in sense of smell or taste

If you have these symptoms, however mild, stay at home and do not leave your house for 7 days from when your symptoms started. You do not need to call NHS 111 to go into self-isolation.

Self isolation

  • if you have symptoms, stay at home for 7 days
  • if you live with other people, they should stay at home for 14 days from the day the first person got symptoms

If you live with someone who is 70 or over; has a long-term condition; is pregnant; or has a weakened immune system, try to find somewhere else for them to stay for 14 days.

If you have to stay at home together, try to keep away from each other as much as possible.

If your symptoms worsen during home isolation or are no better after 7 days, contact NHS 111 online. If you have no internet access, you should call NHS 111. For a medical emergency dial 999.

Use the NHS 111 online coronavirus service if:

  • you feel you cannot cope with your symptoms at home
  • your condition gets worse
  • your symptoms do not get better after 7 days

Use the 111 coronavirus service

Only call 111 if you cannot get help online.

Guidance for prevention and protection

Wash your hands more often than usual, for 20 seconds at a time using soap and hot water, particularly after coughing, sneezing and blowing your nose, or after being in public areas where other people are doing so. Use hand sanitiser if that’s all you have access to.

To reduce the spread of germs when you cough or sneeze, cover your mouth and nose with a tissue and throw the tissue away immediately. Or use your sleeve (not your hands) if you don’t have a tissue. Then wash your hands or use a hand sanitising gel.

Clean and disinfect regularly touched objects and surfaces using your regular cleaning products to reduce the risk of passing the infection on to other people.

You can contact Healthwatch Hillingdon from 9.00am to 5.00pm Monday to Friday if you need any advice and guidance:

01895 272 997

07957667776 (SMS only)

Or you can use the form on the Contact us page.

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