Help making a complaint
Check out our top tips and guidance to help you through the process.
Thinking about making a complaint?
Making a complaint can feel daunting and scary, and you might be wondering whether it's worth the time and effort. However, if you have a problem with an NHS or social care service, you need to resolve this to get the care you need.
Knowing how to make a complaint
Making a complaint can be a daunting task, so knowing who you can complain to and what to do is essential.
We can help you. We've worked with Healthwatch England to produce straightforward advice will guide you through the process from knowing who to talk to, top tips on what to do and what you can expect from services in response.
Talk to us
You can also contact us to find out how to get help with making your complaint.
Please note:
- We do not have powers to investigate individual formal complaints about NHS or social care services.
- We cannot make a complaint to a service on your behalf. If you need support to make a formal complaint about an NHS service, local advocacy services can help.
- We are not able to offer financial or legal advice. That should always be sought from a trained specialist such as a solicitor or financial advisor.
Complaints advocacy services
Every area of England has an independent NHS complaints advocacy service funded by the local authority. They can help you make a complaint about an NHS service or work out what you want to achieve from a complaint.
You will need to contact your local authority to find out who holds your local advocacy service contract.
Patient Advice Liaison Service
Patient Advice Liaison Service (PALS) offers confidential advice, support and information on health matters. It provides a point of contact for patients, families and carers.
PALS do not investigate individual complaints but can give you general advice about the NHS complaints procedure.
