Healthwatch have been thoroughly professional throughout. It is extremely agonizing and draining for any family member to see a loved-one not receiving quality healthcare as they should, whether it be following hospital treatment or concerning care provided in a care home. Healthwatch listened, advised and guided me. They took my case seriously. Useful contacts, links and additional information were provided, ensuring that any doubts I had concerning my mother's healthcare were correctly addressed to the appropriate organisations. An immense thank you Healthwatch Hillingdon!