Welcome to Healthwatch Hillingdon

Healthwatch Hillingdon wins national award for improving health and social care

Healthwatch Hillingdon was delighted to be announced as a winner at the recent Healthwatch Network Awards 2018. The annual awards ceremony saw Healthwatch from all over England come together to hear who the winners were from the nominations in seven categories.

Healthwatch Hillingdon’s award, in the Improving Health and Social Care category, came as a result of our research into discharge from Hillingdon Hospital, as published in our report Safely home to the right care.

To find out who all the winners were in the seven categories, click here.


We are pleased to be able to publish our Annual Report 2017-18

Our Annual Report 2017-18 tells the story of the 5th year of Healthwatch in Hillingdon.

We report on, how we have continued to focus on ensuring that the voice of the Hillingdon public is heard;

We show, how we are widening our reach and giving young people a voice to speak up;

We highlight, how the public’s lived experience and views are influencing decision making;

We demonstrate, how the public’s voice is helping to make positive changes to health and care in the borough;

And, we prove without doubt, how important it is to listen to what the public say about our services.

Read the full report here:  Healthwatch Hillingdon Annual Report 2017-18 (1416 downloads)

Healthwatch Hillingdon has been speaking to residents to find out what they think of the new ‘extended hours service”

Healthwatch Hillingdon have published a new report “Extending GP Opening Hours” which outlines the Hillingdon public’s view of the new GP and nurse appointments being offered to them in Hillingdon.

Over 1000 residents responded to a Healthwatch survey which ran over 3 months in late 2017. People were asked what they thought about going to the GP later into the evening, very early in the morning, and on Saturday and Sundays. They were also asked things like, how they would like to book their appointments, where they prefer to go for those appointments and how far they would travel.

Expecting the Perfect Start Report cover

 – A report on maternity care in Hillingdon 

Healthwatch Hillingdon have been listening to women who have used Hillingdon’s maternity services, to see if the closure of Ealing Hospital Maternity Unit has had any effect on the quality of care that they and their families receive.

We are publishing the findings of our engagement programme, in our new report ‘Expecting the Perfect Start’.

The report, which draws on the experiences and views of over 250 women, their families and maternity staff, outlines the comprehensive feedback we have received and gives an in-depth understanding of Hillingdon’s maternity services.

Safely Home to the Right Care 

Healthwatch Hillingdon have been speaking  to older people who have recently been discharged from Hillingdon Hospital. We have followed their journey from hospital back into the community, to gain a better understanding of the discharge process and the care and support provided to patients when they are back home.

On Thursday 23th February 2017, we published a new report – Safely ‘Home’ to the Right Care– outlining the findings of our research. 

Seen & heard websiteOur Focus on Children and Young People’s Mental Wellbeing

Click here to see how Healthwatch Hillingdon is working to improve the mental health and emotional wellbeing of the children and young adults in Hillingdon and how you can get involved.

 Let us know what you think of our future plans

The Healthwatch Hillingdon Work Plan 2017-19 sets out the organisations Operational Priorities for the next two years. The document gives a high level description of the key objectives, proposed tasks, the expected outcomes of our activities, how these will be measured, and when they are expected to be completed.

How these objectives will be achieved will be provided in an associated delivery plan, supporting project proposal documents and engagement strategy plan. These sets out in more detail the work to be undertaken, the related roles and responsibilities, the resource contribution required for each priority, and describes how its success will be measured.

The focus of our work for 2017-19 has been aligned with our Strategic Priorities and selected to reflect our statutory requirements, and the findings from in-depth analysis of data and intelligence gathered from our residents.

Please let us know what you think of our plans, we welcome your feedback.

nhs-constitution-logo_310x298  Do you know about your patient rights?

Everyone who is cared for by the NHS in England has formal rights to make choices about the service that they receive.  These include the right to choose a GP surgery, to state which GP you’d like to see, to choose which hospital you’re treated at, and to receive information to support your choices among may other rights.

The Constitution sets out the guiding values, core principles of the NHS and sets out your rights as an NHS patient, click here for more details.

We want to hear your Health and Social Care story! Tell us all about it by clicking on the image below and make a difference in your community…

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