News and reports

Drayton Village Care Centre in West Drayton is a 91 bed residential and nursing home supporting older adults, including people with dementia and those requiring end‑of‑life care.

The information presented within this report reflects the individual patient experience of health and social care services, untainted and without agenda to ensure that the genuine observations and commentaries of the community are captured. Healthwatch Hillingdon presents this as factual information to be considered and utilised to improve service provision and highlight areas of good practice.

One of our main roles is to gather patient views and experiences from residents. Without knowing what you think of health and social care services, we cannot speak up for you! Our online feedback centre allows people to tell us about their experiences of care in our borough. Whilst people can visit our website and provide this feedback independently, our system is backed up by a Patient Experience Officer.

Our Patient Experience Officer and team of volunteers work out in the community, talking to patients and their relatives about their experiences of care. This data is input into our feedback centre and reported on quarterly. Having people out in the community helps us understand which services are working well and where improvements are needed. We identify services to watch and themes and trends. This then helps us to work with the Hillingdon Council in order to share and celebrate good practice, and focus on where improvements are needed.