Current GP Experience & Preferences Demographic Info GDPR Declaration To read more about this survey, please see our article Have you tried making an appointment with your local GP surgery within the last 12 months? - Select -YesYes, but more than 12 months agoNo, I haven’t tried to make an appointment since being registered with my current GP practiceI don’t know How did you contact your GP? By Phone In person, by visiting the surgery Using an online portal (such as PATCHS) Other… Enter other… What was the outcome of your contact? - None -I wasn’t able to get an appropriate appointmentI booked a face to face appointment at the surgeryI spoke to someone on the phoneI spoke to someone on a video callI had a reply online or by text messageI booked a home visitI was referred to different serviceI didn’t require further contact Were you satisfied with this outcome? Yes No After this outcome, what did you do? (Tick all that apply) I went to A&E / UTC I called an NHS helpline; such as NHS 111 I used different NHS service I used a non-NHS service, or looked online I spoke/went to a pharmacist I decided to contact my practice another time I made a complaint (to my GP or NHS England) I didn't do anything How would you rate your experience of the following? (where relevant): Questions Very Unsatisfied Unsatisfied Neutral Satisfied Very Satisfied N/A Booking an appointment Very Unsatisfied Unsatisfied Neutral Satisfied Very Satisfied N/A Using online services Such as PATCHS or eConsult Very Unsatisfied Unsatisfied Neutral Satisfied Very Satisfied N/A The manner and communication of reception staff Very Unsatisfied Unsatisfied Neutral Satisfied Very Satisfied N/A The manner and communication of clinical staff Such as GP’s, nurses, or other clinical professionals Very Unsatisfied Unsatisfied Neutral Satisfied Very Satisfied N/A Range of languages available Very Unsatisfied Unsatisfied Neutral Satisfied Very Satisfied N/A What are your preferred ways of contacting your GP surgery? Questions Not preferable Neutral Preferable By Phone Not preferable Neutral Preferable In person, by visiting the surgery Not preferable Neutral Preferable Using an online portal Such as PATCHS or eConsult Not preferable Neutral Preferable What are your preferred appointment types? Questions Not preferable Neutral Preferable By Phone Not preferable Neutral Preferable In person, by visiting the surgery Not preferable Neutral Preferable Using an online portal Such as PATCHS or eConsult Not preferable Neutral Preferable How important are the following to you when accessing GP services? Questions Not at all Important Somewhat Important Neutral Important Very Important N/A Getting in contact with my GP surgery as soon as possible, regardless of method Either by phone, in person, online etc. Not at all Important Somewhat Important Neutral Important Very Important N/A Being able to contact my GP surgery in my preferred method, regardless of wait time Not at all Important Somewhat Important Neutral Important Very Important N/A Having an appointment as soon as possible, with any GP, in any setting Either by phone, in person, online etc. Not at all Important Somewhat Important Neutral Important Very Important N/A Having the appointment in my preferred setting, regardless of wait time Not at all Important Somewhat Important Neutral Important Very Important N/A Having an appointment with my regular GP Not at all Important Somewhat Important Neutral Important Very Important N/A A specific time when I could receive a call, email/text, or attend an appointment Such as outside normal working hours of 9am to 5pm Not at all Important Somewhat Important Neutral Important Very Important N/A Another language option OR interpreting service Not at all Important Somewhat Important Neutral Important Very Important N/A Is there anything about your experience of accessing your GP that you feel could be improved? What is the name of your GP surgery? Please note, your individual data will not be shared directly with GP surgeries - all data will be anonymised prior to publication. What is the name of your GP surgery? - None -Acorn Medical CentreAcre Surgery Acrefield SurgeryBelmont Medical CentreBrunel Medical CentreCarepoint PracticeCedars Medical CentreCentral Uxbridge SurgeryChurch Road SurgeryDevonshire LodgeEastbury PracticeGlendale Medical CentreHayes Medical CentreHeathrow Medical CentreHillingdon Health CentreKincora King Edwards Medical CentreLadygate LaneOtterfield Medical CentreOxford Drive Medical CentreQueens WalkShakespeare Medical CentreSouthcote Clinic St Martin's Medical CentreSwakeleys Medical CentreThe Abbotsbury PracticeThe Cedar Brook PracticeThe Green Medical CentreThe Harefield PracticeThe HESA Medical CentreThe Oakland Medical CentreThe Parkview SurgeryThe Pine Medical CentreThe Warren PracticeThe Willow Tree SurgeryThe Yiewsley Family PracticeTownfield Doctor SurgeryWallasey Medical CentreWalnut WayWest London Medical CentreWood Lane Medical CentreYeading Court SurgeryYiewsley High Street PracticeOther… Enter other… Continue Leave this field blank
