GP Access and Experience

To read more about this survey, please see our article

Have you tried making an appointment with your local GP surgery within the last 12 months?

How did you contact your GP?

By Phone

In person, by visiting the surgery

Using an online portal (such as PATCHS)

Other…

What was the outcome of your contact?

Were you satisfied with this outcome?

Yes

After this outcome, what did you do? (Tick all that apply)

I went to A&E / UTC

I called an NHS helpline; such as NHS 111

I used different NHS service

I used a non-NHS service, or looked online

I spoke/went to a pharmacist

I decided to contact my practice another time

I made a complaint (to my GP or NHS England)

I didn't do anything

How would you rate your experience of the following? (where relevant):

Questions	Very Unsatisfied	Unsatisfied	Neutral	Satisfied	Very Satisfied	N/A
Booking an appointment	Very Unsatisfied	Unsatisfied	Neutral	Satisfied	Very Satisfied	N/A
Using online services Such as PATCHS or eConsult	Very Unsatisfied	Unsatisfied	Neutral	Satisfied	Very Satisfied	N/A
The manner and communication of reception staff	Very Unsatisfied	Unsatisfied	Neutral	Satisfied	Very Satisfied	N/A
The manner and communication of clinical staff Such as GP’s, nurses, or other clinical professionals	Very Unsatisfied	Unsatisfied	Neutral	Satisfied	Very Satisfied	N/A
Range of languages available	Very Unsatisfied	Unsatisfied	Neutral	Satisfied	Very Satisfied	N/A

What are your preferred ways of contacting your GP surgery?

Questions	Not preferable	Neutral	Preferable
By Phone	Not preferable	Neutral	Preferable
In person, by visiting the surgery	Not preferable	Neutral	Preferable
Using an online portal Such as PATCHS or eConsult	Not preferable	Neutral	Preferable

What are your preferred appointment types?

Questions	Not preferable	Neutral	Preferable
By Phone	Not preferable	Neutral	Preferable
In person, by visiting the surgery	Not preferable	Neutral	Preferable
Using an online portal Such as PATCHS or eConsult	Not preferable	Neutral	Preferable

How important are the following to you when accessing GP services?

Questions	Not at all Important	Somewhat Important	Neutral	Important	Very Important	N/A
Getting in contact with my GP surgery as soon as possible, regardless of method Either by phone, in person, online etc.	Not at all Important	Somewhat Important	Neutral	Important	Very Important	N/A
Being able to contact my GP surgery in my preferred method, regardless of wait time	Not at all Important	Somewhat Important	Neutral	Important	Very Important	N/A
Having an appointment as soon as possible, with any GP, in any setting Either by phone, in person, online etc.	Not at all Important	Somewhat Important	Neutral	Important	Very Important	N/A
Having the appointment in my preferred setting, regardless of wait time	Not at all Important	Somewhat Important	Neutral	Important	Very Important	N/A
Having an appointment with my regular GP	Not at all Important	Somewhat Important	Neutral	Important	Very Important	N/A
A specific time when I could receive a call, email/text, or attend an appointment Such as outside normal working hours of 9am to 5pm	Not at all Important	Somewhat Important	Neutral	Important	Very Important	N/A
Another language option OR interpreting service	Not at all Important	Somewhat Important	Neutral	Important	Very Important	N/A

Is there anything about your experience of accessing your GP that you feel could be improved?

What is the name of your GP surgery?

Please note, your individual data will not be shared directly with GP surgeries - all data will be anonymised prior to publication.

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