woman washing hands at sink to prevent infection
Information on coronavirus
The NHS and Public Health England are well prepared for outbreaks of new infectious diseases. The NHS has put measures in place to maintain the safety of all patients and NHS staff while also ensuring services are available to the public as normal.
12 February 2020
POhWER logo. Voices heard, lives empowered
Advocacy help making a complaint
As a Healthwatch, one of our remits is to provide the public with information around making a complaint about NHS services. One of the organisations we signpost people to for further support and guidance around doing this is POhWER
12 February 2020
Snowflake
Where can I go for help when I’m ill in winter?
Feeling unwell? Read on for advice about where you can go for help with your health during the winter months.
18 December 2019
Elderly person sitting on a bench with a friend.
Do you need help getting to hospital?
Find out what support is available to help you travel to your hospital appointments.
22 May 2019
lady in GP waiting room
Registering with your GP: understanding your rights
People have told us they can have problems registering with a GP. This article explains more about your rights and what do to if you are refused the right to register.
1 April 2019
Health Help Now App Advert
One app for all of your NHS needs
Health Help Now is a new digital app to help residents and patients find the right NHS service when they need treatment in a hurry, organise and keep track of appointments and provide advice on conditions. It is the only health app you will ever need
18 February 2019
women talking on phone
Where can I go to get help for my health out of hours?
Health issues unfortunately don't leave us alone at the weekend and people are often in need of medical assistance out of hours. Using NHS guidelines, we have provided some advice and information on where you can go for help when your GP is closed.
24 December 2018
Elderly woman smiling face on to the camera
What should you expect from home care services?
The number of people being cared for in their own homes is increasing but what should you expect from home care services?
29 August 2017
Woman helping an elderly man use a IPad
The Accessible Information Standard - What you can expect from services
A year ago the Accessible Information Standard came into force. It requires any organisation providing NHS or social care to communicate in a way that everybody can understand. Here's a reminder of what you should expect.
31 July 2017
Dentist looking at a dental x-ray
10 top tips to get the most out of your dental appointment
Everyone should be able to access good quality NHS dental services. Take a look at our top tips to help you get the most out of your next dental appointment.
29 November 2016
GP sitting opposite a patient about to take their tempreature
10 top tips to get the most out of your GP appointment
We know from our conversations with the public that some patients report feeling rushed during appointments and struggling to make themselves heard. Here are some tips that could help you get the most out of visiting your GP.
25 November 2015