Healthwatch Hillingdon shortlisted for national award


News – August 2019

Healthwatch Hillingdon has been nominated for an award for its work in giving people the advice and information they need.

The nomination – part of the Healthwatch network Awards 2019 – comes as a result of Healthwatch Hillingdon’s report on the ‘patient experience’ of the decommissioning of lower back pain procedures in Hillingdon Borough.

The report contains the feedback Healthwatch Hillingdon gathered from the patients who contacted us following the decision to decommission acupuncture and several spinal injection treatments for the management of low back pain.

In June 2018, The Hillingdon Hospitals NHS Foundation Trust sent a letter to all patients affected by the implementation of the new low back pain policies, advising them that their treatments would cease. Healthwatch Hillingdon were subsequently contacted by 40 individuals who expressed their shock and confusion at receiving this letter. We provided these patients the information and support they needed.

As a result of our findings and the conclusions drawn in our report, we made several recommendations for commissioners and service providers to consider with regard to the processes around implementing service change.

Hillingdon Clinical Commissioning Group (CCG) in partnership with the Hillingdon Hospital Trust responded very positively to the recommendations within the report and stated that they subsequently, “developed a new process which sets out our shared approach to managing change and transformation” and in addition stated the following: “We would like to thank Healthwatch Hillingdon for undertaking this valuable work both in regards to the report and the clear recommendations as well as for the support provided to patients during the process.”

Every year, the Healthwatch Network Awards celebrate positive stories of how local Healthwatch are helping to make care better for thousands of people. The awards are an opportunity to demonstrate where local Healthwatch have gone above and beyond, to make sure health and social care services meet everybody’s needs.

Healthwatch across the country listen to what people like about the NHS and social care and what could be changed. They share these views with professionals, so that services can understand what people and their families want from care.

These awards recognise the importance of how people’s feedback is vital. Thanks to the 406,000 people who shared their experiences with Healthwatch last year, positive changes have been made to how local health and care services are run.

The local Healthwatch shortlisted for 2019 Healthwatch Network Awards were picked from almost 150 award entries. The winner from each category will be chosen by a panel of external judges and announced at the Healthwatch England Annual Conference on 1 October 2019. The award categories are:

  • Outstanding individuals who’ve made a difference
  • Giving people the advice and information they need
  • Improving health and social care
  • Championing diversity and inclusion
  • Helping more people to have their say

Healthwatch Hillingdon’s nomination under the category ‘Giving people the advice and information they need’ recognises how Healthwatch have helped people make decisions about their health and wellbeing by providing them with the advice and information they need. Healthwatch Hillingdon Chair, Lynn Hill, explained: “Our first priority is to our residents, we are here to listen and act on their behalf to ensure fair, efficient and effective services in Hillingdon.”

Turkay Mahmoud, Healthwatch Hillingdon Interim CEO, said, “The work that the Healthwatch Hillingdon team does is remarkable. There is such a good relationship with partners, who welcome us as a critical friend. This means we are able to seek solutions to the problems of our residents with confidence that there will be positive outcomes. The Healthwatch Hillingdon team is committed to helping others, it is a core value of our work. We are a small team with dedicated workers, as well as our many wonderful volunteers to whom we are extremely grateful for giving up their time to help us in supporting the improvement of our local health and social care services.”

Jacob Lant, Head of Policy and Public Affairs at Healthwatch said, “The Healthwatch Network Awards are a fantastic opportunity to celebrate the difference local Healthwatch have made across the country.

“This year we received some outstanding entries from the network, which has made the shortlisting even more challenging. We have been very impressed by the quality and incredible range of work on show.

“These entries highlight the real impact we can have when people come forward and tell us about their experiences. Healthwatch can only make a difference when people speak up and help services understand what is working and what is not.”


Notes to Editors:

About us

Healthwatch is the independent champion for people who use health and social care services. We exist to ensure that people are at the heart of care. We listen to what people like about services, and what could be improved and we share their views with those with the power to make change happen. We also help people find the information they need about services in their area.

We have the power to ensure that people’s voices are heard by the government and those running services. As well as seeking the public’s views ourselves, we also encourage services to involve people in decisions that affect them. Our sole purpose is to help make care better for people.


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