Healthwatch Hillingdon publish report on engagement at Mount Vernon Cancer Centre

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5th November 2018

In June 2018, the inpatient services that were being provided by East and North Hertfordshire NHS Trust, in The Michael Sobell Hospice, were relocated to the nearby Mount Vernon Cancer Centre. This interim measure remains in place whilst the NHS and other partners consider the options for palliative care provision, for the north of Hillingdon and the surrounding area.

As a result of this change, Healthwatch Hillingdon approached East and North Hertfordshire Trust and asked if they could speak to the patients on these wards, to see how the change may have affected patient experience.

Today Healthwatch Hillingdon publish the results of our engagement at the Cancer Centre and we  would like to sincerely thanks the patients and their family who spoke to us, and East and North Hertfordshire Trust for giving us the opportunity to visit wards 10 and 11.

Mount Vernon Cancer Centre Engagement Report October 2018 (26 downloads)

The report outlines that the patients we interviewed are receiving excellent, empathetic care and that their medical, and emotional needs of are being met.

A patients mentioned disturbed sleep and we have asked East and North Hertfordshire Trust to look at how noise at night may be reduced.

It shows that  some felt the ward not to be as homely and personalised as a hospice, and that Healthwatch Hillingdon feel there is an opportunity to do something about this by collaborating with the Michael Sobell Hospice Charity to support patients in the inpatient unit, during the temporary relocation.

Graham Hawkes, Chief Executive Officer said “Patients have told us that the Mount Vernon Cancer Centre is providing them with excellent, empathetic care during the temporary relocation.”

“These conversations have also shown us that there is an opportunity to enhance their experience, by providing patients with a more personalised support”

“Implementing our suggestions will not make Mount Vernon Cancer Centre a hospice setting, but it can help to make patient’s stays a little bit more comfortable, whilst every effort is being made to fully restore holistic, hospice care in the north of the borough.”

 

 

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