Healthwatch Hillingdon’s research on discharge from hospital shortlisted for national award


PRESS RELEASE For Immediate Release

  • Local health and social champion is one of 28 shortlisted for national awards
  • Awards recognise local Healthwatch teams and volunteers who have put their communities at the heart of the big decisions about health and care
  • There are a record-breaking 170 entries this year

From encouraging a greater focus on wellbeing services for rough sleepers in Hastings to improving seven-day access to GPs in Manchester, Healthwatch across the country have been working hard to ensure health and care services meet the needs of their communities.  Recognising the efforts of local staff and volunteers, today Healthwatch England is announcing those who have been shortlisted for the annual Healthwatch network awards 2018.

Celebrated every year, the awards highlight the ways in which local Healthwatch across the country have helped make people’s views of health and social care services heard.

Healthwatch Hillingdon has been nominated for an award in the ‘Improving health and social care’ category, which is judged on how they have used the experiences and views of people to help improve health and social care.

There were more than 170 entries. Other shortlisted nominations from around the country to the Healthwatch Network Awards include:

  • In Manchester, the local Healthwatch noticed that the volume of complaints about not being able to get a GP appointment had not changed despite a new initiative to increase opening hours of local surgeries. A mystery shopper exercise conducted by volunteers revealed that only two out of five GP practices were offering the new evening and weekend appointments to patients. Their findings led to major marketing drive by the local Clinical Commissioning Group which has seen the number of complaints received by the local Healthwatch fall dramatically.
  • In East Sussex, the Healthwatch worked with voluntary and public sector organisations and identified the local homeless community as one of the county’s most seldom heard and vulnerable groups. To find out what could be done to tackle the inequality and improve services for these people, Healthwatch East Sussex went out at night in the seaside town of Hasting and asked rough sleepers what they wanted from health and care. Since their engagement exercise there has been increased emphasis from local services on prevention and wellbeing, helping homeless people to stay well rather than waiting for them to become unwell before providing support.

The overall winner from each category will be chosen by a panel of judges and announced at the Healthwatch Annual Conference in October 2018.

Lynn Hill, Chair of Healthwatch Hillingdon, said:

“We are delighted to be shortlisted for this national Healthwatch award in the ‘Improving health and social care’ category. Our nomination for our work on discharge from hospital, not only reflects the hard work of our staff team and volunteers, but recognises again that to affect meaningful change to the quality of care, commissioners and providers must involve the public they serve”

Jane Mordue, Chair of Healthwatch England, said:

“Last year, more than 341,000 people shared their views about where things could be improved in health and social care with the Healthwatch network. “The Healthwatch Network Awards are a fantastic opportunity to celebrate this work, highlighting the difference local Healthwatch have made by using this wealth of intelligence to help decision makers target their efforts to make things better.

“This year we received some outstanding entries from the network with over 170 submissions. We were impressed by the quality and incredible range of work on show and they all highlight the real impact we can have when people’s experiences are placed at the heart of the services they receive.”


About Healthwatch:

We are the independent champion for people who use health and social care services. We exist to ensure that people are at the heart of care. We listen to what people like about services, and what could be improved and we share their views with those with the power to make change happen. We also help people find the information they need about services in their area.

We have the power to ensure that people’s voices are heard by the government and those running services. As well as seeking the public’s views ourselves, we also encourage services to involve people in decisions that affect them. Our sole purpose is to help make care better for people.

About the awards categories

Improving health and social care

For a team or individuals who have influenced local health and social care providers through evidence from the experiences of their local community, resulting in positive change:

  • Healthwatch Camden
  • Healthwatch Enfield
  • Healthwatch Hillingdon
  • Healthwatch Manchester
  • Healthwatch Tower Hamlets

Helping people have their say

Reaching out to people to find out about their experiences and views of using health and social care services. For the creative way in which the Healthwatch has reached out to people to find out about their experiences and views of using health and social care services:

  • Healthwatch Camden
  • Healthwatch County Durham
  • Healthwatch Herefordshire
  • Healthwatch Northamptonshire
  • Healthwatch Staffordshire

Championing diversity and inclusion

For excellence in engaging and involving people from different backgrounds, seldom heard groups and those who experience accessibility issues:

  • Healthwatch East Sussex
  • Healthwatch Hampshire
  • Healthwatch Lancashire
  • Healthwatch Oxfordshire
  • Healthwatch Staffordshire


Using creative ways to involve volunteers and others in our work. For demonstrating the vital role that volunteers play in the success of local Healthwatch:

  • Healthwatch Birmingham
  • Healthwatch Derbyshire
  • Healthwatch Northamptonshire
  • Healthwatch South Gloucestershire
  • Healthwatch Wiltshire

Giving people the advice and information they need

Ensuring communities get the advice and information they need to make decisions about their wellbeing, care and the services that support them. For outstanding work to ensure people get the advice and information they need to make decisions about their wellbeing, care and the services that support them:

  • Healthwatch Central Bedfordshire
  • Healthwatch Shropshire
  • Healthwatch Surrey
  • Healthwatch Torbay
  • Healthwatch Wirral

Celebrating 70 years of the NHS

Commending NHS or social care organisations, teams or individuals who have put people at the heart of their care. Celebrating the 70th anniversary of the NHS, commending a team or person who has gone above and beyond their role, puts people at the heart of health care, and embodies Healthwatch values in their work:

  • Healthwatch Bristol with Dr Knut Schroeder and his app distrACT
  • Healthwatch Derby with the Peartree Medical Centre
  • Healthwatch Isle of Wight and Ann O’Brien
  • Healthwatch Kirklees with Avery Mews Care Home and the Co-Operative Childcare Nursery in Dewsbury
  • Healthwatch Surrey for ‘ Surrey Heartlands Health and Care Partnership’

#ItStartsWithYou award

Celebrating people who have passionately worked towards improving health and care for their community. For an individual or a group who have made a significant contribution to helping improve health and social care services for their community:

  • Errol Campbell, working with Healthwatch Bristol
  • Tony Bentley, working with Healthwatch County Durham
  • The families of Nascot Lawn, working with Healthwatch Hertfordshire
  • Becky Lawley, working with Healthwatch Dudley
  • Sandra Bell, working with Healthwatch Northamptonshire


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