Healthwatch Hillingdon wins national award for improving health and social care

Healthwatch Hillingdon was delighted to be announced as a winner at the recent Healthwatch Network Awards 2018. The annual awards ceremony saw Healthwatch from all over England come together to hear who the winners were from the nominations in seven categories.

Healthwatch Hillingdon’s award, in the Improving Health and Social Care category, came as a result of our Safely home to the right care report, where we spoke to people aged over 65 who had been inpatients at Hillingdon Hospital. The majority of the 170 people provided positive feedback about services. However, they did raise poor experiences around the discharge process. Using this insight, Healthwatch Hillingdon made a number of specific recommendations, leading to the hospital making important changes such as addressing delays with patient transport and identifying carers so extra help can be provided.

Phil Huggon, Healthwatch Network Awards judge and Healthwatch England National Committee Member, commented: “Healthwatch Hillingdon delivered an extensive programme to engage with local hospital inpatients and the staff looking after them. Of the nine recommendations they made, the hospital acknowledged eight of them and have already made real improvements that are improving experiences for local people.”

Healthwatch Hillingdon’s Chair, Lynn Hill, said: “The award is a testament to the hard work and dedication of the team in their endeavours to improve healthcare in the London Borough of Hillingdon. It could not have been achieved without the true partnership working that has been demonstrated between the Acute and Community Trusts, Mental Health Providers and our Local Authority.”

The Healthwatch Network Awards sees the Healthwatch network across England come together to recognise the work of local community champions helping to improve the country’s hospitals, GPs and care services. 2018 saw a record breaking 170 entries from across England, with categories that celebrate the huge contribution made by local staff and volunteers who gathered views from half a million people last year. The entries from over 100 local Healthwatch teams were whittled down to 35 shortlisted entries across seven categories: 
• Giving people the advice and information they need
• Volunteering
• Helping people have their say
• Improving health and social care
• Championing diversity and inclusion
• #ItStartsWithYou
• Celebrating 70 years of the NHS

Imelda Redmond CBE, National Director of Healthwatch England, said: “The Healthwatch Network Awards are a fantastic opportunity for the whole network to come together and celebrate the difference our teams and volunteers are making right across the country.

“All of the entrants this year demonstrated the real impact we can have when people’s experiences are placed at the heart of the services they receive.”

The winners were chosen by members of the Healthwatch England national committee, and the awards presented at a dinner ceremony.


• Giving people the advice and information they need
WINNER – Healthwatch Wirral
RUNNER UP – Healthwatch Surrey
HIGHLY COMMENDED – Healthwatch Central Bedfordshire, Healthwatch Shropshire and Healthwatch Torbay

• Volunteering
WINNER – Healthwatch Wiltshire
RUNNER UP – Healthwatch South Gloucestershire
HIGHLY COMMENDED – Healthwatch Birmingham, Healthwatch Derbyshire, Healthwatch Northamptonshire

• Helping people have their say
WINNER – Healthwatch Northamptonshire
RUNNER UP – Healthwatch Camden
HIGHLY COMMENDED – Healthwatch County Durham, Healthwatch Herefordshire, Healthwatch Staffordshire

• Improving health and social care
WINNER – Healthwatch Hillingdon
RUNNER UP – Healthwatch Camden
HIGHLY COMMENDED – Healthwatch Enfield, Healthwatch Manchester, Healthwatch Tower Hamlets

• Championing diversity and inclusion
WINNER – Healthwatch Staffordshire
RUNNER UP – Healthwatch Lancashire
HIGHLY COMMENDED – Healthwatch East Sussex, Healthwatch Hampshire, Healthwatch Oxfordshire

• #ItStartsWithYou
WINNER – Tony Bentley, nominated by Healthwatch Co. Durham
RUNNER UP – Errol Campbell, nominated by Healthwatch Bristol
HIGHLY COMMENDED – Becky Lawley, nominated by Healthwatch Dudley,
Families of Nascot Lawn, nominated by Healthwatch Hertfordshire,
Sandra Bell, nominated by Healthwatch Northamptonshire.

• Celebrating 70 years of the NHS
WINNER – Surrey Heartlands Health and Care Partnership, nominated by Healthwatch Surrey
RUNNER UP – Peartree Medical Centre, nominated by Healthwatch Derby
HIGHLY COMMENDED – Dr. Knut Schroeder, nominated by Healthwatch Bristol,
Ann O’Brien, Integrated Commissioning Manager for people with a learning disability, nominated by Healthwatch Isle of Wight,
Avery Mews Care Home and the Co-operative Childcare Nursery in Dewsbury, nominated by Healthwatch Kirklees.

About Healthwatch:
We are the independent champion for people who use health and social care services. We exist to ensure that people are at the heart of care. We listen to what people like about services, and what could be improved and we share their views with those with the power to make change happen. We also help people find the information they need about services in their area.
We have the power to ensure that people’s voices are heard by the government and those running services. As well as seeking the public’s views ourselves, we also encourage services to involve people in decisions that affect them. Our sole purpose is to help make care better for people

Comments are closed.